FAQs

Where do you deliver?

We're working with DPD to deliver our Honest at Home DIY burger kits nationwide.

Where is my order?

Your Honest at Home burger kit will be delivered 3 days after you place your order. DPD will be in touch on the day of delivery via email and text with a delivery time. You can then let them know a safe (and ideally, chilled) place to leave your kit if you're out.

How does your kit stay fresh during transport?

Each kit is packed the same day DPD picks it up. Plus it's packed in an insulated box with icepacks to keep it chilled.

Can I freeze the kit?

You can but it's best if you eat it fresh. Just like in our restaurants, not a freezer in site.

How long will my order last?

You’ve got 3 days to eat your burger kit including the delivery day, so you can order in advance if you have something special planned.

Do you offer returns?

Sadly we’re unable to offer returns as the kits are perishable.

Who do I contact with any queries about the product?

That's us. Email shop@honestburgers.co.uk

Who do I contact with queries about delivery?

DPD will be in touch via email and text, you can then contact them directly

Do your teams want to be working yet?

All our teams that are working have volunteered to come back to work, they completed a health screening and we have made sure their travel time to work is as short as possible.