FAQs

Where do you deliver?

We're working with DPD to deliver our Honest at Home DIY burger kits nationwide. Unfortunately we are unable to deliver to the following postcodes: 

Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50), Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3), Isle of Man (IM), Jersey (JE), Guernsey (GY), Northern Ireland (BT)

When will my kit be delivered?

Your Honest at Home burger kit will be delivered 3 days after you place your order. DPD will be in touch on the day of delivery via email and text with a delivery time. You can then let them know a safe (and ideally, chilled) place to leave your kit if you're out.

How does your kit stay fresh during transport?

Each kit is packed the same day DPD picks it up. Plus it's packed in an insulated box with icepacks to keep it chilled.

Can I freeze the kit?

You can but it's best if you eat it fresh. Just like in our restaurants, not a freezer in sight.

How long will my order last?

You can eat your kit on the day you receive it, and the day after, so you can order in advance if you have something special planned.

Do you offer returns?

Sadly we’re unable to offer returns as the kits are perishable.

Who do I contact with any queries about the product?

That's us. Email shop@honestburgers.co.uk

Who do I contact with queries about delivery?

DPD will be in touch via email and text, you can then contact them directly.